Most questions are answered below. If yours isn't, send us a message and we'll reply by email, usually within one business day.
Codes arrive by SMS within a minute. Check the number you entered is yours and can receive texts, then tap Resend. You can request a few codes per hour; after that, wait an hour and try again. If codes never arrive, tell us the last four digits of your number below and the carrier.
Each code is valid for 10 minutes and only once. Request a fresh one and enter it promptly. If it still fails on a current App Store or TestFlight build, let us know the time it happened so we can look at the logs.
In the app, open Settings and choose Delete Account. It removes your enrollment, your device's keys, your push token, and permanently disables every verification link you created. It takes effect immediately and cannot be undone.
Pull down on the home screen to refresh, or quit and reopen the app. Purchases are confirmed by Apple and normally activate within seconds. If it has been more than a few minutes, send us the approximate time of purchase; you do not need to send a receipt.
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose Authentk. Deleting the app does not cancel a subscription. Access continues until the end of the period you've paid for.
A small watermarked preview and the last four digits of your number are shared only with the person who sent the request, and everything is permanently deleted 24 hours after the request was created. Nothing is added to your account. You can decline any request.
The person who made the verification deleted it, or it reached the end of its validity. Free-plan verifications are valid for 30 days; Pro verifications don't expire while the subscription is active. Ask the sender to verify again.
Please don't use this form. See our security policy for the disclosure address and PGP key.
We reply to the email address you give. We don't need your phone number; if it helps, include the last four digits only.
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